At Pool Cueling, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we’re here to help! Please read our return policy below:

Returns

  • You have 30 days from the date of delivery to request a return.
  • Items must be unused, in the original packaging, and in the same condition that you received them.
  • To complete your return, we require a receipt or proof of purchase.
  • Non-Returnable Items

Some items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale

Return Process

  • Contact Us: To initiate a return, please contact our customer service at (801) 397-1582 or email us at [email protected]
  • Return Authorization: Once your return is approved, we will provide you with a return shipping address and any further instructions.
  • Ship the Item: Pack the item securely, including a copy of your receipt or proof of purchase, and ship it back to the address provided.

Refunds

  • After we receive your return, we will inspect the item and notify you of the status of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

  • If you wish to exchange an item for a different size or color, please follow the return process above and place a new order for the desired item.

Contact Us

If you have any questions regarding our return policy, please contact us:

Thank you for shopping with Pool Cueling!